Liquid Damage Diagnostic Service
If your device has been damaged by water or come into contact with any other form of liquid, we can help! During our liquid damage diagnostic service, our trained technicians will open up your device, clean all the components affected by the liquid damage and fully sterilize the hardware. After this, we will contact you regarding its faults and if it can be repaired, and if so, what repairs are needed. It is then your choice if you would like to proceed with the repairs or if you would like it returned.
Please be aware that liquid damage can have a lasting affect and can continuously cause problems to your device, which could become more serve the longer it is left. After cleaning and repairing the faults found during the diagnostic we have no control over what the liquid may damage in future circumstances, therefore this service is not covered under warranty. This liquid damage diagnostic service is non-refundable. Our liquid damage diagnostic service does not include repairs on any other part of the device.
Please note: our liquid damage service is a diagnostic service, not a repair.
If you think your phone may be damaged after getting it wet, these are the steps you need to follow:
- Turn the phone off immediately. This removes the chance that the phone will short circuit, and need to be repaired.
- Remove your case if you have one on, or anything that might be trapping water in the phone.
- Remove your phone sim card tray, this could also be trapping water.
- Give your phone a wipe down with an absorbent cloth.
- Wrap a small piece of absorbent cloth around a toothpick or pin, use this to soak up any water from the charging port, headphone jack and sim card tray.
- Leave your phone in dry place, and let it air for as long as possible without turning it on. [It is not recommended to leave your phone in a bag of rice; there is no evidence that this will actually dry the phone. There’s a good chance that dust and grit will make it inside your phone and do the same damage that water would.]
- Wait for as long as possible. This is the most important step. If your phone has any water in it at all when you turn it on, it could cause the phone to short circuit the phone. Wait for at least 48 hours, however, 72 hours is better. And, if you can wait a week, then there’s going to be an even higher chance that all of the water will be gone.
